Shipping & Returns
How Much Does Shipping Cost?
We offer $15 standard shipping across Australia and FREE shipping for all orders over $150.
What Is The Estimated Delivery Time?
Our estimated delivery time is 2 - 3 weeks. However delivery time may differ due to COVID-19.
What Is the Global Embroidery Returns Policy?
We will accept returns for exchange or refund for products purchased online within 14 days from date of receipt.
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For products purchased online and delivered outside of Australia, we will accept returns for faulty items only.
Please note that instore policies may differ.
How Can I Request A Return, Exchange Or Refund?
You can request a return through contacting our Customer Service team email globalembroider@optusnet.com.au or give us a call on 9434 7842 (between 10am and 3pm AEDT Monday to Friday) who will advise and assist with the returns process.
How Long Will It Take To Recive A Refund?
Sometimes packages can take a little while to get back to us, so please allow up to 30 days for us to process your return from the time you send your items back to us. We'll be doing our best to refund/credit your account as soon as the package is in our hands.
Returns
Return of goods (other than in situations where the Seller is required to accept a return of goods under the Australian Consumer Law) must be approved by the Seller named in the relevant Sales Invoice or Instrument of Agreement. These authorised returns must be freight prepaid and will only be accepted if (unless otherwise agreed with the Seller) they are:
In a saleable condition in their original packaging;
The Buyer’s name, address and account number,
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A return authorisation number and the relevant Sales Invoice number or Instrument of Agreement number under which the goods were originally supplied; and
Returned within 14 days of delivery.
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Other than in situations where the Seller is required to accept a return of goods under the Australian Consumer Law:
The Seller reserves the right to charge a handling fee of $10 or 10% of the price of the goods returned (whichever is greater) under this provision; and
The Seller will not accept the return of Exclusive Goods.